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                                                                  RETURN POLICY
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We want your shopping experience to be enjoyable and hope you love each and every item you purchase.
However, if your order items are not suitable for any reason, we want to make your returns as seamless as possible.

​We are happy to offer an exchange or refund for any unsuitable items within 14 days as long as they are unused and in resalable condition. It is important to note that purchases of MADE TO ORDER ITEMS ARE FINAL AND CANNOT BE RETURNED.

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Return Rules:

  • Returns must be requested within 14 days of the delivery date. Any return request submitted after this 14 day window will not be granted.

  • You may request a refund, exchange or store credit for only Ready Made wears and not Made-to-Order items; if they are returned in their original condition, unused, undamaged and with tags attached to the label.

  • UNDER NO CIRCUMSTANCES DO WE ACCEPT RETURNS ON SAMPLE/CLEARANCE SALE ITEMS

  • Packaging must be well maintained and merchandise must fit properly inside return boxes or envelopes to avoid damage or excessive wrinkling to avoid restocking fees.

  • Damage must be reported within 3 calendar days of receipt of merchandise or items cannot be returned on that basis.

  • Returns must be received unwashed, unused and in new condition. Items must be returned with the original tags still attached.

  • The original shipping fee is non-refundable.

  • We will notify you when your return has been received.

  • Please allow up to 14 days for any refund to appear in your account, an email will be sent to you when your refund has been processed.

  • Please note that colours may vary due to photographic lenses, indoor/outdoor lighting, and computer monitor resolutions. Clothing patterns may also vary. These situations do not qualify as defects nor do they qualify for refunds.

  • We recommend tracking and insuring your returns as we are not responsible for damaged, missing or lost packages.


                                                                     CANCELLATIONS
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Rules:

  • You can email us at dftailors@gmail.com to request a cancellation.

  • Discounted and made-to-order items cannot be cancelled. This includes orders with a discount code applied.

  • Cancellation requests will be granted if the order has not been shipped.

  • Cancelled orders will be processed and refunded within 14 days.
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                                                                     FREQUENT QUESTIONS

​How to make a return?

  • Simply contact us via WhatsApp, call or email.​

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​What happens if I receive my order damaged?

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When is my order shipped?

  • All orders placed on dftailors.com are shipped within 4-5 weeks depending on your production time. Shipping time for each made-to-order item may vary.

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​How do I know that my order has been shipped?

  • Once your order is ready, we will send you an email confirmation with your tracking number.

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​What happens if my order cannot be delivered?

  • If the delivery company is unable to deliver your order to your chosen delivery address, it will be automatically returned to us.

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​Can I change my delivery address?

  • Once the item has been shipped, we cannot change the delivery address. However, if the courier has not picked up the item, we can update it to your preferred address. Email us at dftailors@gmail.com

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